Can I pause my T-Mobile bill?
You may voluntarily suspend your account twice a year for a maximum period of 90 consecutive days for each suspension. During a seasonal suspension, your account must remain current. You can suspend individual lines of an account, while other lines remain active.
When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You'll keep your number and monthly plan, but monthly fees are prorated depending on the type of suspension.
Vacation or Other Reason: You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.).
If you're experiencing financial problems and need additional time to make your payment, consider a payment arrangement to help you get on track. Payment of the past due balance is the only way to keep active service.
Your account must be less than 30 days past the due date to initiate a payment arrangement. You must pay any balance that is 31 or more days past due before you can set up a payment arrangement.
Suspending service means your phone will no longer connect to your carrier's network, and you cannot make any calls or send texts. It's not a permanent solution as most carriers limit the length of suspension to a few months, after which service resumes automatically and you're back to being charged your full rate.
For when you just need your kids to put down their devices right this second. Send a Pause and all of their apps will be blocked. To pause a child's device all you need to do is tap the child's picture at the top of the parent's app.
Does T-Mobile have any cancellation fees? No, at least not in the traditional sense. T-Mobile does not demand any early termination fees, though you may have to pay for restocking fees if you return a phone that is not paid off.
1. : to cease operation temporarily. 2. : to stop payment or fail to meet obligations.
If don't make payments at all within two or three months, they're going to permanently turn your cell phone off, and the bill can go to collections.
Will T-Mobile give me an extension on my bill?
In order to get your due date extended for your monthly bill and discuss options to get your bill lowered, you will need to call T-Mobile's COVID-19 support hotline at 855-335-1978. Be sure to have your account number ready to provide to one of their representatives to ensure the quickest response.
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
No! You can switch to T-Mobile first and then pay off your device balance. NOTE: If you have a balance remaining on your device, you will need to take the screenshots before paying off the phone with your previous carrier.
From least to most serious, the kinds of consequences you may experience can include: Late fees. Phone, internet, or utility service disconnects or disruptions. Credit score damage.
Cancellation guidelines
All cancellations are future dated and will go into effect at the end of your current bill cycle. Service impacts once a number is cancelled: Voicemail and DIGITS call histories and messages will be deleted and cannot be recovered. Check and save your voicemail messages prior to cancelling.
Home internet accounts and lines can be seasonally suspended. They are 90 days each time and you can do two back to back within the 12 month period.
Your device will still work via WiFi but only for services that don't require the use of your SIM card. You'll have to call customer services from a different phone about this.
If your device is lost or stolen and you suspend your service, monthly service charges and feature charges continue and service automatically reinstates after 90 days. If you do not suspend your service, you're responsible for any subsequent service charges.
With Content & Privacy Restrictions in Screen Time, you can block or limit specific apps and features on your child's device. You can also restrict the settings on your iPhone and iPad for explicit content, purchases and downloads, and privacy.
If you need to suspend a line on your account, use the My Verizon app or visit vzw.com and login to My Verizon. From the Account drop-down menu, under "My Devices", select Suspend or reconnect. If you have more than one line on your account, select the device you want to suspend by clicking Select Device.
Can I disable my kids phone at a certain time?
When you create a Google Account for your child with Family Link, you can set screen time limits on their Android device or Chromebook. You can set your child's Android device or Chromebook to lock after they've used it for a certain amount of time or when you think they need downtime.
Payment refund
Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any eligible credit balance can be refunded to allow time for final charges to be billed.
Switch to T-Mobile Deals. Transfer Your Number & Phone Online. Switch now and keep the phone you love—we'll help pay it off up to $800. Find out how or chat with an agent at 888-536-2612.
You'll keep your number, but incoming and outgoing calls are suspended except for calls to 611 (T-Mobile Customer Care) and 911. Text messaging, voicemail and data services are suspended. You can use data to access the T-Mobile app or to visit our website to review or pay your bill.
According to the forum developers "A cancellation can be reinstated. A suspended item cannot and access to it is immediately removed.".
